Tag: customer service

September 7, 2018

Customer service is everyone's business.

The importance of customer service

What exactly is Customer Service? If you had to allocate it as a separate expense in your financials, would you ...

Making the sale

Defining the needs of a prospect and clearly detailing the features or functions of your product or service that meet ...

Keeping your customers

Rethink the customer service department Everybody in the company should be concerned about customers. Without customers there would be no ...

How to serve your customers

Customer service is more than just asking how your customers are and if you can help them with anything. It ...

How to reach new and old customers

Encouraging already established clients to use the online arm of your business can be tricky. It is important not to ...

How to identify your online customers

Although you already know your existing offline customers, you can never assume that your "new" online customers will have the ...

Dealing with difficult customers and complaints

Every business has them. The guy who puts 10 leather jackets on hold and then does not buy any of ...

Dealing with angry customers