Did you know that it is considered misleading and illegal in most states to advertise “No refunds” or “No refunds on sale items”?
This is because, according to consumer protection laws, the consumer legally has the right to a refund under the following circumstances, if the product:
Has a fault that the customer could not have known about;
Does not do the job that the customer was led to believe it would do;
Does not match a sample the customer was shown;
Is not as the product was described.
Remember, customers cannot ask for a cash refund if they did not pay cash. They may also only be entitled to a part refund if the goods have been used or the goods were bought on terms.
If a customer buys a faulty product and was not aware of the fault at the time of sale, they should be able to return it to the store and expect either:
A repair, a replacement, or refund.
However, you do not have to provide a refund if:
No proof of purchase is offered
Customers simply changed their minds
The goods have been damaged after purchase
Customers knew, or should have known about any faults when they bought the goods, for example as seconds.
However, if a second has a fault that the customer was not aware of, or could not have discovered upon a reasonable inspection when the item was bought, they would be entitled to a refund, repair or exchange.
