Human Resources
Developing a sales department
As a general rule, most businesses spend between five and 10 percent of sales on their sales force. Larger businesses...
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Dealing with the bank manager
To our readers. You have our permission to copy this anonymous letter we received and send it to You Know...
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Dealing with disputes
Knowing where to turn for help when in the middle of a business dispute can be difficult. Problems arise every...
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Dealing with difficult customers and complaints
Every business has them. The guy who puts 10 leather jackets on hold and then does not buy any of...
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Dealing with angry customers
By Customer Service Expert Shaun Belding How do you face down a fire-breathing dragon, a.k.a. the “customer from hell”? Shaun...
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How to share out the profit cake
People are in business to make a profit. The question remains how best to access those profits? At the end...
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Sample Document Control Tab
Document control is important for any business looking towards accreditation, be it in ISO9001, AS4801, Environmental Management ISO14001. You need...
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Advice on people management
People can often to tasks as well as or better than the business owner. Ff you have the right people...
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Recruitment success
In business you need to add value to everything you do. Do not accept mediocrity. Encourage 2 way communication and...
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Success story of MYOB
MYOB have experienced great success. By increasing the number of support staff, running training centres all around the world, and...
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