Human Resources
How to deal with tough customers
You've heard the old adage "The customer is always right." Well, you also know there's an exception to every rule....
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How not to get the job!
We've all been interviewed for jobs. And, we've all spent most of those interviews thinking about what not to do....
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How do you write an effective job advertisement?
Why should you advertise? Advertising is one of the main means of attracting potential applicants. The aim of advertising is...
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How do you write a job description?
What is a job description? A job description is a broad statement of the duties, accountabilities and responsibilities of a...
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How do you make an offer of employment (award/agreement employees)?
The importance of written agreements An offer of employment may be made verbally and then followed up in writing with...
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How do you find staff?
Finding the right person for the right job can be time consuming but it helps if you know where to...
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How do you conduct a job interview?
An interview is a face-to-face meeting between one or more representatives of an organisation and a potential employee. It provides...
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Employees – Finding the perfect match
Tired of piles of resumes and endless interviews? Learn to pick the right person for the job in 60 seconds....
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Do you have to pay your employees overtime?
Awards or Agreements will usually stipulate that "ordinary hours" consists of a certain number of hours that can be worked...
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Developing business banking relationships
When first starting up your business you will find it helpful to consult your bank's business manager. These managers specialise...
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