Human Resources
How to reach new and old customers
Encouraging already established clients to use the online arm of your business can be tricky. It is important not to...
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How to praise your customers
Praise can do wonders Expressing sincere admiration can win over all types of customers. Take these steps to pour on...
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How to manage your staff effectively
Managing staff can be a difficult task. However, staff can often be the driving force behind a business' success. Here...
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How to manage staff effectively
Studies have shown that it is more cost-effective for a company to retain employees than it is to hire and...
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How to keep online customers satisfied
Just because you cannot see your customers, it doesn't mean they have lowered expectations when it comes to customer service....
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How to interpret employment ads
Interpreting employment ads: "Competitive Salary" - We remain competitive by paying less than our competitors. "Join Our Fast Paced Company"...
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How to identify your online customers
Although you already know your existing offline customers, you can never assume that your "new" online customers will have the...
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How to hire the right person
What to pay your staff Before you hire any staff, you will have to consider the cost to your business....
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How to handle staff resignations and terminations
All businesses will, at some stage or other, have to deal with the issue of employee termination or resignation. This...
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How to form a customer service strategy
If you have ever wondered how small companies with limited resources and sales budgets compete against larger, more resource-rich firms,...
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