Business Advice
What not to say to customers
Five things you and your employees should never say to a customer: "It's been so crazy/busy around here." Often used...
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How to Stand Out in a Saturated Market
When it comes to marketing, the most important thing you can do is to work out what makes you special...
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What makes a good customer?
We all know that the "customer is always right" but few business owners realise that there are customers that are...
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What is linking and framing?
Links are a fundamental thread to the Internet and the way users find information. Without links, it would be difficult...
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What is a franchise operations manual?
The operating manual furnished by most companies will provide you with the knowledge you need to operate that business. It’s...
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What factors do you need to consider when going online?
Because going online means you will be working in an unfamiliar environment and with new customers, you have to work...
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What does and doesn’t sell online
Look at your products Before you create your Web site, you must have something to offer your customers. Unfortunately, selling...
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What do you want to achieve online?
Your first and most crucial task before going online is to identify what you want to achieve. Unless you have...
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What customers do and don’t want
It is difficult to say what customers want because they are all individuals, but what you can find out is...
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What are your options in resolving a dispute?
Unfortunately, there may come a time where a business dispute will arise. This can be a dispute with a customer...
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