Business Advice
The importance of customer service
What exactly is Customer Service? If you had to allocate it as a separate expense in your financials, would you...
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The drawbacks of being online
The online world is not for everyone. In the rush to take advantage of the Internet, many businesses fail to...
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The do’s and don’ts of becoming a franchisee
Franchising can provide a satisfactory entry into business for many people. You should be copying an already successful and proven...
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The different types of franchises
As franchising has grown, its personality has evolved but its essential structure and purpose have stayed intact. Primarily, franchising fills...
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The cracked pot
A water bearer in India had two large pots, each hung on each end of a pole which he carried...
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The best customer service ideas
You know the stories: There's the legendary tale of a Nordstrom clerk who refunded the price of a customer's tires,...
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Stay alert to credit card fraud
There are a number of suspicious behaviours which can help highlight a potentially fraudulent act by a customer using a...
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Sniffing out shoplifters
Sniffing out shoplifters When it comes to security, the biggest thorn in the retail industry's side has to be shoptlifting....
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Should you relocate your business?
Your business location can be important, particularly for a service/retailer. Initially, you may have started your company by leasing the...
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Servicing your customers with guilt-free selling techniques
Employees don't sell. They hate the idea. They don't know how. Who could blame them? The boss blames the employee....
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