Videos
Advice on logging operational issues
Creating a log of operational issues will improve your efficiency and accountability
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Advice on logging customer service issues
Customer service is everyone's business.
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Advice on Job Descriptions
Job descriptions should not so much focus on staff. It should explain to staff how they should perform and that...
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If a question has to be asked write a set of procedures
Developing a company vision and clear goals will take the business forward.Having a system in place retains all information incase...
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Turn your 60 page business plan into a one page document
Doubling a business is a realistic goal and planning is useful for this process. For each area of the business...
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Agree with staff what to do and make sure it happens
If you have the right people and not getting what you want from them is because they do not know...
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Make meetings more effective by creating an action plan
Successful Businesses hold regular meetings to keep the communication going. Meetings are high quality and provide an excellent framework to...
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A new way to recruit staff – Whiteboard SME
Here is a short segment from the Whiteboard SME series with advice from best selling author and founder of MAUS...
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Community and Motivation – Whiteboard SME
Here is a short segment from the Whiteboard SME series with advice from best selling author and founder of MAUS...
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