The best customer service ideas
You know the stories: There's the legendary tale of a Nordstrom clerk who refunded the price of a customer's tires,...
The art of business promotion
When was the last time you were rewarded for your accomplishments? How about the last time you rewarded the people...
Ten marketing commandments
When you start your business, get ready for certain unavoidable expenditures. From renting office space and leasing equipment to purchasing...
Telemarketing sales techniques
A sales pitch, delivered over the telephone, is definitely different from one given face to face. But it is not...
Telemarketing – Handling rejection
Don't take rejection too hard! At no time are you more likely to be rejected than when you try to...
Stimulate sales with visual merchandising
Visual merchandisers are paid "big bucks" to make sure their employer's window displays and visual merchandising are eye-catching, especially when...
Stay alert to credit card fraud
There are a number of suspicious behaviours which can help highlight a potentially fraudulent act by a customer using a...
Sniffing out shoplifters
Sniffing out shoplifters When it comes to security, the biggest thorn in the retail industry's side has to be shoptlifting....
Should you relocate your business?
Your business location can be important, particularly for a service/retailer. Initially, you may have started your company by leasing the...
Servicing your customers with guilt-free selling techniques
Employees don't sell. They hate the idea. They don't know how. Who could blame them? The boss blames the employee....
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