People can often to tasks as well as or better than the business owner. Ff you have the right people and are not getting what you want from them, this is because they do not know what is expected form them and their job tasks. Make sure that the staff understand the structure in place and why it is there, and be up front with staff. Make them understand the vision and the goal.
The full video for this is available as part of the Your Business Success Series volume 3.