To our readers. You have our permission to copy this anonymous letter we received and send it to You Know Who! If you get a response, please share it with us.
My Dear Bank Manager,
I am writing to thank you for bouncing the cheque with which I endeavoured to pay my plumber last month.
By my calculations some three nano-seconds must have elapsed between his presenting the cheque, and the arrival in my account of the funds needed to honour it.
I refer, of course, to the automatic monthly deposit of my entire salary, an arrangement which, I admit, has only been in place for eight years.
You are to be commended for seizing that brief window of opportunity, and also for debiting my account by way of penalty for the inconvenience I caused your bank. My thankfulness springs from the manner in which this incident has caused me to re-think my errant financial ways.
You have set me on the path of fiscal righteousness. No more will our relationship be blighted by these unpleasant incidents, for I am restructuring my affairs in 2000, taking as my model the procedures, attitudes and conduct of your very own bank. I can think of no greater compliment, and I know you will be excited and proud to hear it.
To this end, please be advised about the following changes. First, I have noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you I am confronted by the impersonal, ever-changing, pre-recorded, faceless entity which your bank has become.
From now on I, like you, chose only to deal with a flesh and blood person. My mortgage and loan repayments will, therefore and hereafter, no longer be automatic, but will arrive at your bank by personal cheque, addressed personally and confidentially to an employee of your branch, whom you must nominate.
You will be aware that it is an offence under the Postal Act for any other person to open such an envelope.
Please find attached an Application for Contact Status which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative.
Please note that all copies of his/her medical history must be countersigned by a Justice of the Peace, and that the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof.
In due course I will issue your employee with a PIN number which he/she must quote in all dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modelled it on the number of button presses required to access my account balance on your phonebank service. As they say, imitation is the sincerest form of flattery.
Let me level the playing field even further by introducing you to my new telephone system, which you will notice, is very much like yours. My Authorised Contact at your bank, the only person with whom I will have any dealings, may call me at any time and be answered by an automated voice.
By pressing the buttons on the phone, he/she will be guided through an extensive set of menus:
1) to make an appointment to see me,
2) to query a missing repayment,
3) to make a general complaint or inquiry, and so on.
The contact will then be put on hold, pending the attention of my automated answering service. While this may on occasion involve a lengthy wait, uplifting music will play for the duration.
This month I have chosen a sing-song refrain from The Best of Bles Bridges. After twenty minutes of that, our mutual contact will probably know it off by heart.
On the matter of cost. As your bank has often pointed out, the ongoing drive for greater efficiency comes at a cost – a cost which you have always been quick to pass on to me. Let me repay your kindness by passing some costs back.
First, there is the matter of advertising material you send me. This I will read for a fee of $5 per A4 page.
Inquiries from your nominated contact will be billed at $3 per minute of my time spent in response.
You will also be billed for any telephone calls / faxes / minutes spent in your queues should I deem it necessary to pay you a complimentary visit.
Any debits to my account, as, for example, in the matter of the penalty for the dishonoured cheque, will be passed back to you.
My new phone number service runs at 75 cents per minute (even Bles Bridges doesn’t come free), so keep your inquiries brief and to the point. Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement. May I wish you a happy, if ever-so-slightly less prosperous, New Year.
Your humble client.
